Terms & Conditions of Service

Effective Date: 1st January 2024

These Terms and Conditions (“Agreement”) are entered into by and between IRIS IOT Solutions Limited (“Company”) and the entity or individual agreeing to these terms (“Client”). This Agreement governs the use of the Company’s Internet of Things (IoT) solutions and related services (“Services”).

1. Acceptance of Terms

By accessing or using the Services, the Client agrees to be bound by the terms and conditions of this Agreement. If the Client does not agree to these terms they must not use the Services. By using the Services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.

2. Services

The Company will provide IoT solutions including, but not limited to, IOT Devices, device connectivity, data management and analytics. The scope and features of the Services will be outlined in separate agreements or proposals.

3. Connectivity 

Mobile connectivity is never a guaranteed service, and the Company will always endeavour to provide coverage through the term of the contract. However, if the coverage does go down due to Network issues this is not a responsibility of the Company who will not be held to account of this failure.

4. Client Responsibilities

The Client agrees to provide accurate and complete information, including necessary access credentials, for the provision of the Services. The Client is responsible for the use of the Services by its employees or agents and shall ensure compliance with this Agreement.

5. Fees & Payment

The Client agrees to pay the fees for the Services as specified in the applicable agreement or invoice. Fees are payable in the currency and manner specified by the Company within 30 days of receipt of the invoice. Any payments after this date will be considered  ‘Late Payments’ and may result in suspension or termination of the Services.

6. Renewal of Services

The Company will auto renew all services in relation to paid and unpaid subscriptions and communications: ie. Sim cards and data packages, unless otherwise informed by the Client at least 7 days prior to the contract renewal date. 

7. Terms of Delivery & Returns

7.1 Delivery

The delivery of any items will be guaranteed with the Royal Mail Postal service up to 20kg. Anything over this weight threshold will be sent via courier and guaranteed through them. If the Client has specific transportation needs, then this will need to be discussed at the time of purchase.

7.2 Returns

Any faulty or damaged items will be returned to the Company with the correct documentation as discussed prior to the item being returned. The shipping of this will be agreed locally at the time. 

Any Unwanted items are to be returned within 14 days for a full refund. The delivery must be a tracked service or courier paid for by the Client.

8. Notification of Defects

The Client has the right to promptly notify the Company of any defects or issues discovered in the delivered product or service. The Company will take prompt and effective action to address and rectify any discovered defects within a reasonable timeframe.

9. Intellectual Property

The Company retains all rights, title, and interest in its intellectual property, including the Services. The Client shall not reverse engineer, decompile, or otherwise attempt to derive the source code of the Services.

10. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party. This obligation continues for a period of one year after the termination of this Agreement.

11. Limitation of Liability

It is the responsibility of the Client to use the Services in accordance with the contract. The Company has the right to verify proper use, with no liability in the event of the Client misusing the hardware or Services with consequential damages to their business: ie to the extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of the hardware or Services, including, without limitation, loss of profits, loss of revenue, loss of data, business interruption or any other commercial damages or losses, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if such party has been advised of the possibility of such damages. 

12. Term & Termination

This Agreement will commence on the Effective Date and will continue until terminated by either party. Either party may terminate this Agreement for material breach by providing written notice to the other party. Upon termination the Client shall cease using the Services.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the jurisdiction of the courts of the England and Wales. without regard to its conflict of law principles.

14. Amendments

The Company reserves the right to update and change these Terms and Conditions at any time. The Client will be notified of any material changes, and continued use of the Services after such changes constitutes acceptance of the updated terms.